SMS Privacy Policy

When you opt into our SMS program, we may collect the following personal information:

• Your phone number
• Your name
• Your zip code
• Your email address
• Any other information you voluntarily provide through SMS or related forms

This information is collected through online forms, customer inquiries, and other methods for interaction.

The information we collect is used for the following purposes:

• To send you text messages related to our services, such as appointment reminders, promotions, updates, or service announcements.
• To provide customer support and address inquiries or requests.
• To personalize your customer experience and provide relevant information.

We ensure your data is only used for the purposes directly related to your interactions with Lee's HVAC & Renovations.

By opting into our SMS program, you may receive:

• Service updates and scheduling notifications
• Exclusive promotions and discounts
• Tips and advice on HVAC maintenance and renovations
• Important updates or alerts regarding your service

We will not send more messages than are reasonably necessary for these purposes.

We take the security of your information seriously. All personal data collected is stored securely and protected against unauthorized access, use, or disclosure. Our team uses industry-standard security measures to protect your information.

We do not sell or trade your personal information. However, we may share your data with trusted third-party service providers who assist us by transmitting messages on our behalf. These third parties are contractually bound to protect your information and only use it in accordance with this policy. Mobile information and opt-in data will not be shared/sold/rented to third parties/affiliates for marketing/promotional purposes.

You can opt out of our SMS program at any time by replying STOP to any text message you receive from us. Once you opt out, you will no longer receive text messages from us. If you decide to rejoin our SMS program, you can opt in again through our website or service forms.

You have the right to:

• Request access to the personal information we have collected about you.
• Request corrections to inaccuracies in your personal information.
• Request deletion of your personal information, where applicable.

To exercise your rights, please contact us directly using the information on this page.

We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and the 10-Digit Long Code (10DLC) requirements.

• We ensure that express written consent is obtained from you before adding you to our SMS program.
• We include our company name and opt-out instructions in the first message you receive, and every promotional campaign message thereafter.

We may update this policy occasionally to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and significant changes will be communicated to you directly.